Terms & Conditions
These Terms & Conditions explain the policies and expectations for services at Serenity Day Spa & Salon. By booking an appointment, purchasing a service or product, or using our website, you agree to the following terms.
Effective Date: January 28, 2026
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Appointments & Arrival
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Appointments can be booked online, by phone, or in person.
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Walk-ins are welcome based on availability.
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Guests are asked to arrive 10 minutes early to complete any required forms.
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If you arrive 15 minutes late or more, your appointment may need to be rescheduled to ensure the best experience and to avoid impacting other guests.
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Cancellations & No-Shows
We value our service providers’ time and ask for your cooperation with the following policy:
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Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
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Same-day cancellations may be charged 50% of the scheduled service total.
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No-shows may be charged 100% of the scheduled service total.
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Clients who consistently no-show or cancel with less than 24 hours’ notice may be required to keep a credit card on file to book future appointments.
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Bridal Parties & Spa Parties
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Bridal and spa parties require a credit card on file.
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A 50% deposit is required at the time of booking for all bridal and spa parties.
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Appointment Confirmations
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Courtesy confirmation texts, emails, and/or phone calls are sent one day prior to scheduled appointments.
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Clients are responsible for keeping their appointment even if a confirmation is not received.
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Payments & Pricing
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Payment is due at the time services are provided unless otherwise stated.
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Prices are subject to change without notice.
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Gift Certificates
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Gift certificates may be purchased online or in-store.
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Gift certificates expire after two (2) years from the purchase date.
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Gift certificates cannot be used for services provided by Royce Ann Franks or Malory Watson.
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Gift certificates are not redeemable for cash.
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Products, Returns & Satisfaction
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If you are unhappy with a product purchase, you may return it within 10 days for an exchange or in-store credit only.
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Refunds to the original form of payment are not provided for product returns.
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Products covered under a manufacturer’s warranty may be returned according to the manufacturer’s warranty terms.
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Health & Safety
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Clients are responsible for informing their service provider of any medical conditions, allergies, or sensitivities prior to receiving services.
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Serenity Day Spa & Salon is not responsible for adverse outcomes when relevant information is not disclosed.
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We reserve the right to refuse service if a service may be unsafe or inappropriate.
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Conduct
We strive to maintain a welcoming and respectful environment for all guests and staff.
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Disruptive, inappropriate, or disrespectful behavior may result in refusal of service.
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Serenity Day Spa & Salon reserves the right to refuse service to anyone for inappropriate conduct.
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Website Use
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All content on this website (text, images, branding, logos) is the property of Serenity Day Spa & Salon and may not be copied without permission.
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We are not responsible for technical issues that may prevent access to the website or online booking system.
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Changes to These Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.
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Contact Us
If you have questions about these Terms & Conditions, please contact us:
Serenity Day Spa & Salon
1102 N Jackson, Magnolia, Arkansas 71753
870.234.4000
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These Terms & Conditions are provided for general business use. For full legal protection, review by a qualified attorney is recommended.